Carpet Cleaning E1 Privacy Policy

This Privacy Policy explains how Carpet Cleaning E1 collects, uses, stores and protects personal data relating to its customers in the E1 area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Carpet Cleaning E1 customers located in the E1 area and to anyone who contacts us to enquire about or use our services.

Who We Are

Carpet Cleaning E1 is a carpet and upholstery cleaning service operating in the E1 area. For the purposes of data protection law, Carpet Cleaning E1 is the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed in connection with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details such as your name, address, service address, and general contact details you choose to provide when you contact us or make a booking. Booking and service details such as preferred appointment dates and times, details of the property areas to be cleaned, access instructions, and any notes you provide about your requirements. Payment and billing information relating to the payment for services you purchase from us, such as the amount charged and confirmation that payment has been received. We do not store full payment card details. Communication records including enquiries, complaints, feedback, and any other correspondence you have with us by phone, text message, or any other communication channel you choose to use. Technical and usage data which may include limited information about how you interact with our online presence, such as the type of device or browser used and general usage statistics, where this is necessary for the security and functioning of our services.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us in any way. We may also collect limited personal data indirectly, for example from someone who makes a booking on your behalf, or where your landlord or letting agent arranges services for your property and provides your details as the contact person.

Lawful Basis for Processing

Carpet Cleaning E1 processes personal data only where we have a lawful basis under data protection law. The lawful bases we rely on include:

Performance of a contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as to provide carpet cleaning services you have requested, manage your booking, or handle payment and billing.

Legitimate interests: We may process your personal data on the basis of our legitimate interests, provided such interests are not overridden by your rights and freedoms. This can include improving our services, managing and developing our business operations, keeping appropriate records, and handling customer queries and complaints.

Legal obligations: We process certain personal data where this is necessary for us to comply with applicable legal obligations, for example maintaining tax and accounting records or responding to lawful requests from public authorities.

Consent: In limited cases, we may rely on your consent to process your personal data, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our carpet cleaning and related services, including processing bookings, coordinating with operatives, and delivering services at the agreed address. To communicate with you about your enquiries, bookings, rescheduling, and any service-related updates or issues. To process payments, issue invoices and receipts, and maintain financial records in line with legal and tax requirements. To manage customer relations, handle feedback and complaints, and improve our services and customer experience. To protect our business, property, and customers, including for fraud prevention, security, and risk management. To meet our legal and regulatory obligations and to cooperate with lawful requests from regulators or public authorities.

Data Sharing and Processors

We only share your personal data where this is necessary and lawful. Categories of recipients may include:

Service operatives and subcontractors who carry out carpet cleaning and related services on our behalf in the E1 area. They receive only the information needed to perform the services you have requested, such as your name, service address, and contact details. Payment and accounting providers who assist us in processing payments and maintaining our financial records. These providers act as data processors and must handle your data in accordance with our instructions and applicable law. IT and administrative service providers who support our systems, data storage, and communications. They may process limited personal data as processors to help us operate our business securely and efficiently. Professional advisers such as accountants or legal advisers where necessary for legitimate business, legal, or compliance reasons. Public or regulatory authorities where we are required to disclose personal data to comply with legal obligations or to protect our rights or the rights of others.

We do not sell your personal data to third parties.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. This generally means:

Customer and booking records are retained for as long as you are a customer and for a period afterwards to handle any queries, disputes, or legal claims. Financial and transaction records are kept for the minimum periods required by tax and accounting laws. Communications and enquiries are retained for a reasonable period to manage our relationship with you and improve our services.

When personal data is no longer needed for these purposes, we will securely delete or anonymise it.

International Data Transfers

Where our use of service providers involves transferring personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include reliance on adequacy regulations or the use of standard contractual clauses or equivalent legal mechanisms to protect your personal data.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems where appropriate, and training relevant personnel on data protection responsibilities. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We regularly review our security practices to reduce risks and to protect your information.

Your Data Protection Rights

As a data subject under the UK General Data Protection Regulation and related laws, you have several rights in relation to your personal data. These include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you. Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you. Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and no other lawful basis applies. Right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised. Right to object: Where we process your personal data on the basis of our legitimate interests, you can object to this processing. We will then assess your request and stop processing unless we can demonstrate compelling legitimate grounds to continue. Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format or that we transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly where possible.

Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal data relating to children. If we become aware that we have collected personal data from a child without appropriate authorisation, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.